Returns & Refunds

  • You can return any item to us for a refund within 14 days of purchase as shown on your dispatch note.
  • Refunds for returned items are issued within 14 days.
  • If a customer is unhappy with an item for ANY reason, the customer must return the item and upon receiving the item/inspecting the item it will be refunded.
  • SAMPLES ARE NON RETURNABLE/REFUNDABLE. Samples may have light wear & tear hence the reduced prices. They are bought as seen.
  • You can exchange your item for a different size or colour (as long as the item is in stock) but unfortunately we do not currently accept exchanges for alternative items.
  • We request that all items are returned in their original condition with labels and hygiene seals attached with no signs of outdoor wear.
  • All returned items will be inspected upon receipt.
  • Returned items are your responsibility until they reach us so please ensure that they are securely posted and packaged, and always keep your tracking receipt.
  • When making a return you must ensure you tell us your order number on your returns form originally sent out with your order and include your original invoice when returning.
  • Under the Distance Selling Regulations the consumer has an unconditional right to cancel a contract inside the given timescale and receive a refund within 30 days. You do however, have a statutory duty throughout the cancellation period to retain possession of the goods and take reasonable care of them to avoid action being taken to recover funds against consumers who have breached their statutory duty.
  • We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense.
  • If you refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
  • Some products are non-returnable for hygiene reasons. This is indicated in the product description.
  • Refunds for 'out of stock' items are issued within 7 days.